Practical information

Please read the following information to ensure you have a safe and pleasant crossing with us.

ARRIVAL TIME TO ENSURE YOUR RESERVATION IS HONOURED

Please be sure to arrive at the ferry terminal by no later than the following:

Car, motorcycle, snowmobile

45 minutes before the scheduled ferry departure

Vehicle longer than 6.4 m other than a car

60 minutes before the scheduled ferry departure

DISABLED PASSENGERS

If you have a physical disability, please notify our attendants upon arrival at the ferry terminal if you require assistance to access the passenger deck.

PETS

Cages for the animals will be available on deck 5 of the NM F.-A.-Gauthier.

On the MV F.A.-Gauthier, you have two options for your pet:

  • You can, if you are comfortable, leave your pet in your car.

    This is the option preferred by the majority of clients, because the animal stays on familiar ground and is therefore less anxious. The vehicle decks are tempered, depending on the season, during the crossing, so that an animal will be comfortable in a car with a window ajar.

    Note that if you choose this option, you will not be able to see your animal during the crossing. A poster to place on your windshield will be given to you on boarding. This poster is to inform our team that your animal is in the car.
     
  • Otherwise, a kennel is available to you free of charge, you just have to follow the dog paws at the bottom of the wall of deck 6 to get there.

    It is a closed room and the cages are provided and cleaned between each crossing. The kennel is heated in winter to allow your animal to make a comfortable crossing!

    If you would like to see your animal, let the purser know and an employee will accompany you there for a few minutes.

STAIRS AND WALKWAYS

All passengers must stand clear of the stairwells before docking.

CAR AND TRUCK DRIVERS

When boarding:

  • Be sure to take all of the personal belongings you will need with you, since you will not be able to access your vehicle during the sailing.
  • Push your side mirrors in, as space on board is limited.
  • Wait for the green light or attendant’s instructions before proceeding.
  • Drive slowly onto the ferry.
  • Park in the space you are assigned.
  • Apply the parking brake and do not move your vehicle once parked.
  • Turn off your engine.
  • Do not leave any belongings in plain sight and lock your doors.
  • Use caution when walking between vehicles.

When offloading:

  • Please wait as long as possible before starting your engine.
  • Wait for instructions before driving onto the ramp.

Note: The Société des traversiers du Québec is not responsible for a vehicle that could break down on its ships. In such circumstances, the towing of the vehicle will be at the expense of its owner.

MOTORCYCLISTS

Please keep your motorcycle parked during docking.

CYCLISTS

Please walk your bike on the boarding ramps.

SNOWMOBILERS

Please fit wheels to the front of your snowmobile to make it easier to move on the ferry and prevent damage. 

NETWORK AND WI-FI*

  • This Wi-Fi service is currently in a breaking-in period and the connection cannot be guaranteed.
  • Please feel free to use this service to browse the Internet, send and receive emails and browse social networks.
  • Some sites are blocked and cannot be accessed in accordance with STQ network usage policies.
  • Download speeds may vary depending on your mobile device.

*Wi-Fi is only available on MV F.-A.-Gauthier.