Declaration of services
Mission et customers
We're present where the road ends. We connect communities by ensuring maritime mobility in Quebec thanks to the know-how of our employees.
- The services offered by the STQ make an important contribution not only to the economy of Quebec, but also to regional development, aiming to ensure the jobs and vitality of the territories of the province.
- The STQ encourages social and economic exchanges between individuals and businesses.
The STQ ensures the transport of people and goods throughout Quebec thanks to its network of crossings and maritime services.
To continuously serve populations, it uses its fleet of ferries and other vessels, as well as land-based infrastructure. For certain crossings and services, the STQ also calls on operators who ensure the delivery of the service on behalf of the STQ.
In addition, it uses air or land transport services which are intended to be ancillary or complementary.
- Our sleeper services have the following objectives:
- To offer interregional transport;
- To open up communities;
- To offer a means of collective transport in urban areas;
- To extend the route.
The STQ has a large fleet of ships and boats that it maintains, operates and manages for the benefit of its customers.
It also has extensive land infrastructure which includes docks, piers, buildings, ramps, holding areas, river stations and gatehouses.
Service quality commitments
|The STQ is committed to ensuring:|
Commitments to the organization's service standards
Purpose of the engagement
Serve customers with courtesy, competence and attention
Achieve a minimum overall satisfaction rate of 85%
|Transport customers safely|
Number of bodily accidents less than 0.4 per 100,000 passengers transported
Ensue the reliability of the service
Carry out at least 99.5% of the planned crossings, excluding those canceled for reasons beyond the control of the STQ
|Publish service changes as quickly as possible|
In 100 % of cases
Have succession plans and continuity of operations for the crossings used to open up communities
|For 100% of the crossings that provide access to communities|
|Support and inform our customers at every stage of their journey|
Achieve a minimum satisfaction rate of 85%
|Listen to our customers, particularly by responding to comments and complaints|
Within a maximum of 10 working days
Responsibilities, remedies and complaints
Citizen feedback is important and helps improve our services.
Citizens are invited to submit their suggestions and complaints using the form available online on the Contact Us page.