Traversiers

Reservation


IMPORTANT : ALL MATANE FERRY USERS ARE REQUESTED TO BOOK THEIR CROSSING

Reservations must be made by telephone at the following numbers:

  • 418 -562-2500
  • 1-877-562-6560 (toll free in Canada and the United States)

The Reservations Office is open from 9 am to 5 pm every day (7 days / week)


IMPORTANT NOTICE

  • If you or any other person in your party has limited physical mobility, please tell us when you make your reservation so that you can be assigned a parking space that will ensure easy access to the passenger deck.

  • If you are driving a non-standard vehicle, you must obtain special authorization when making your reservation. 

ONLINE AND PHONE RESERVATION

All Sorel ferry users can reserve their crossing online if they are driving:

  • A car;
  • A minivan;
  • A sport utility vehicle (SUV);
  • A single-wheeled pickup truck;
  • A motorcycle or scooter;
  • An all-terrain vehicle (ATV) or a snowmobile.

Phone reservations :

     

  • 418 562-2500;
  • 1 877 562-6560 (toll free in Canada and the United States).

CHANGE AND CANCELLATION POLICY

If we have to cancel a sailing, all reservations made for that departure will be cancelled, and all deposits will automatically be refunded.

All clients have a responsibility to honour their reservations. This means that:

  • Reservations cannot be transferred to another vehicle.

  • Your vehicle must arrive at the ferry terminal as specified at the time of reservation.

  • If you do not mention any additional equipment, such as a trailer, luggage rack or bike rack, at the time of reservation, management may have to cancel your reservation.

CHANGING OR CANCELLING YOUR RESERVATION

You can change or cancel your reservation free of charge, provided you do so before the prescribed deadline. If you change or cancel your reservation after the deadline, you will forfeit the deposit you paid at the time of reservation.

Type of vehicle Deadline for changes and cancellations Penalty Latest arrival time to ensure your reservation is honoured

Car, motorcycle or snowmobile

Before 3:00 p.m. the day before departure

$20.00

At least 30 minutes before the scheduled time of departure

Vehicle longer than 6.4 m other than a car

Before 3:00 p.m. two days before departure

$75.00

At least 30 minutes before the scheduled time of departure