Drivers are asked to make a reservation for their vehicle. Foot passengers and cyclists do not need to make a reservation to board the ferry.
Groups of 15 or more people must specify the expected number of passengers when making their reservation to qualify for our group fares.
WHEN TO MAKE A RESERVATION
We accept reservations up to 90 days in advance and until no later than three hours prior to the scheduled sailing time.
HOW TO MAKE A RESERVATION
All reservations must be confirmed by credit card. A deposit of $20 per crossing will be taken to guarantee space for your vehicle on board the vessel. You will be asked to pay the remainder of the fare once you are on board.
If you or any other person in your party has limited physical mobility, please tell us when you make your reservation so that you can be assigned a parking space that will ensure easy access to the passenger deck.
If you are driving a non-standard vehicle, you must obtain special authorization when making your reservation.
ONLINE AND PHONE RESERVATION
You can reserve your crossing online if your are driving:
A sport utility vehicle (SUV)
A single-wheeled pickup truck
A motorcycle or scooter
An all-terrain vehicle (ATV) or a snowmobile
You must reserve by phone if:
You are towing something (such as a trailer)
You have a corporative account
Your vehicle has additional accessories (such as a luggage or bike rack)
You plan to travel with dangerous goods
You are driving:
- A large truck
- A recreational vehicle (RV)
- A dual-wheeled vehicle
- A vehicle taller than 2 metres (including accessories and cargo)
1 877 562-6560 (toll free in Canada and the United States)
CHANGE AND CANCELLATION POLICY
If we have to cancel a sailing, all reservations made for that departure will be cancelled, and all deposits will automatically be refunded.
All clients have a responsibility to honour their reservations. This means that:
Reservations cannot be transferred to another vehicle.
Your vehicle must arrive at the ferry terminal as specified at the time of reservation.
If you do not mention any additional equipment, such as a trailer, luggage rack or bike rack, at the time of reservation, management may have to cancel your reservation.
CHANGING OR CANCELLING YOUR RESERVATION
You can change or cancel your reservation free of charge, provided you do so before the prescribed deadline. If you change or cancel your reservation after the deadline, you will forfeit the deposit you paid at the time of reservation.
|Type of vehicle||Deadline for changes and cancellations||Penalty||Latest arrival time to ensure your reservation is honoured|
Car, motorcycle or snowmobile
Before 3:00 p.m. the day before departure
At least 30 minutes before the scheduled time of departure
Vehicle longer than 6.4 m other than a car
Before 3:00 p.m. two days before departure
At least 45 minutes before the scheduled time of departure