- Anyone returning from travel outside Canada MUST SELF-ISOLATE for a period of 14 days.
- Before each flight, every passenger has a responsibility to notify us of any COVID-19-like symptoms (e.g., fever, cough, difficulty breathing). A COVID-19 self-assessment questionnaire will be posted at the Cacouna heliport. Before every flight, all passengers will be asked to read this before boarding and confirm to the customer service agent that they comply with the requirements for boarding. If the pilot determines that a passenger is showing COVID-19-like symptoms, the pilot will take that passenger's temperature. Any passengers whose body temperature is higher than 38 degrees Celsius will not be permitted to board the helicopter. Temperatures will be taken using an infrared thermometer approved/certified by the Public Health Agency of Canada.
- Time spent at the heliports should be limited. To limit the risk of contagion it is preferable to stay outside and maintain sufficient physical distancing from others.
- Maximum passenger capacity
Maximum of 2 passengers per flight. The maximum number of people permitted inside the heliports will be calculated based on indoor space dimensions, in order to maintain 2 metres of physical distancing.
- Surgical masks
All passengers are subject to a mandatory requirement to wear a surgical mask in all terminals and heliports, and for the entire duration of their flight. Other types of face coverings are not acceptable. Exceptions: children under age 10, individuals with breathing difficulties, and those who are unable to remove their own mask without assistance. A surgical mask will be provided to passengers who do not have one.
- Face shields and safety goggles
The municipality and public health officials strongly encourage all passengers to wear a face shield or safety goggles every time they travel by helicopter. Face shields are provided by STQ free of charge and are available at both heliports.
Hand sanitizer dispensers will be installed in both heliports, as there is no potable water supply and there are no facilities for washing hands with soap and water.
These measures are subject to change as the situation continues to evolve in Quebec and the rest of Canada. Measures may be tightened or relaxed by the Public Health Agency of Canada or by Transport Canada.
Passenger safety measures
- The heliport on the island and the heliport in Cacouna will be sanitized multiple times per day.
- The helicopter cockpit and all baggage compartments will be sanitized every evening.
- Baggage handlers will wear masks and gloves at all times.
- Although this is not currently a Transport Canada requirement, the pilot will wear a mask at all times.
- According to the protocol established by Transport Canada, the pilot will take their own temperature every morning using an infrared thermometer approved by Health Canada.
- A Plexiglas barrier will also be installed at the customer service desk in the Cacouna heliport.